Refund policy

We have a no return policy, which means all sales are final after purchasing your item(s).

You can contact us at sceniccityaquatics@gmail.com. 

Live Arrival Guaruntee

We guarantee live arrival on our fish. In the rare event your fish arrive dead, please take 2 clear photos of your fish in the unopened bag with the top of the bag upside down within 2 hours of delivery. It is the responsibility of the buyer to be present and ready for the arrival of the package, on the first delivery attempt. You are responsible for accepting the fish on the first delivery attempt. The Live Arrival Guarantee is void after the initial 2 hours of delivery or if the first delivery attempt is missed. This policy only applies to the cost of the DOA fish and does not include shipping costs. Shipping costs for replacement fish are the responsibility of the buyer.

Please email us with the subject line of “Order # DOA” for the quickest response.

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your DOA request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sceniccityaquatics@gmail.com.